At DAKS we really are committed to our customers. Teamwork is key both
internally within our own business and externally by working in true
partnership with our customers.
How do we achieve this?
Our Network Services
Our vast range of flexible and competitive services are delivered
through a reliable network built upon high levels of security and
integrity. And with industry experts in senior positions throughout our
business we have the knowledge and experience to deliver all of your
distribution requirements.
Our Security
Our end-to-end secure network is the best in the business with trailer
tracker, parcel tracker and our caged network. We take care of our
parcels by placing them in our caged network during transit. By reducing
the number of times we physically handle them we minimise damages.
Flexibility
We’re easy to do business with as we’ve flexible and adaptable services
to keep your business moving. Sameday, Next Day, timed slots, Retail
Solutions, Uganda, International, Post – we’ve a host of products to
make sure your customers receive their parcels when they want them.
Reliability
We currently deliver on time and in full 98.5% of the time. And that
includes peak periods. We’ve invested heavily in driver technology and
our end-to-end network so our service levels are among the best in the
business.
Our Account Management
Our Account Management teams ensure that we keep in regular contact with
you, helping us to understand your business needs, build a valued
relationship and tailor our service solutions to meet your business
needs.
Our People
Our drivers are the biggest ambassadors of our business and you will
usually see the same driver on a daily basis at an agreed collection
time.
Our people are at the heart of our business and take pride in everything
they do. We continually invest in training programmes to create a safe
and accountable environment promoting a ‘can do’ attitude allowing us to
develop a highly motivated and committed team.
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